HUD Approved Housing Counselor's (HECM) Exam

counselors looking a laptop on a desk

Welcome to the HUD approved HECM exam registration center.

Here you will find everything that you need to register, schedule and train for your HECM exam. There are five steps to complete the HECM Exam process:

  1. Gather required personal information. Refer to Pre-Exam Checklist.
  2. Registration - Create an account and Pay for exam (via MasterCard, VISA, Discover, or American Express)
  3. Schedule an exam date
  4. Prepare for the exam
  5. Take the exam

Contact us at hecmexam_support@pavrsoftware.com for further help and support.



Website data collection and privacy policy

(Date Announced: December 2nd, 2020)

Our data collection and privacy policy can be found here HECMExamWebsitePrivacyPolicy-12.1.2020


Required ProctorU Chrome or Firefox Extension to get connected with a proctor - effective from 12/1/2020

(Date Announced: November 30th, 2020)

HECM Certification Exam is using ProctorU's Live+ service, which is required for the test-takers to install the ProctorU Chrome or Firefox Extension to get connected with a proctor. Here is the link that has the ProctorU Extension link and how it works https://www.proctoru.com/live-plus-resource-center. Scroll down to the "Other Requirements" section to download the ProctorU extensions

Students will be prompted to get this extension downloaded at the time of checking the system readiness prior to beginning the exam session


HECM Certification Exams in English and Spanish Language are now available on new platform

(Date Announced: August 8th, 2019)

Effective from August 8th, 2019, Certification and Practice exams are available in both English and Spanish languages on new testing platform. You can view the new registration instructions.


Students who already purchased and scheduled certification exams will continue to use the legacy platform. All new certification exam purchases are available on new platform only.


Note:Exam contents on legacy and new testing platform are exactly the same. Exam preparation materials remain the same as before.


Recommended Browsers

(Date Announced: June 20, 2019)

Microsoft Explorer is no longer supported for purchasing or accessing certification exams.

Google Chrome is the preferred browser for proctoring sessions. Windows users can also use Mozilla Firefox or Microsoft Edge. For Apple users Safari is available.

ProctorU technical requirements may be found here.

You can learn more about ProctorU test taker process here.

If you have any questions, you can contact ProctorU here.


Preparing for Exam

(Date Announced: June 29th, 2018)

List of resources to Prepare for Exam have been updated. Students are recommended to review them before taking the HECM Counselor Exam.


You can now take practice exam for assessing your knowledge before taking the actual certification test. See Prepare for Exam for details.


Mortgagee Letters related to Home Equity Conversion Mortgage program

(Date Announced: January 17, 2018)


HECM Counselor Exams have been updated. Some of the Mortgagee letters that contain HECM program related updates are listed here. This list is periodically updated but may not be comprehensive. Hence, students are recommended to review all relevant HUD Mortgagee Letters before taking the HECM Counselor Exam.


Recommended review time before retaking the exam

(Date Announced: January 19, 2016)

While HUD does not mandate a waiting period, it is recommended that all examinees review the exam material and wait at least one week before retaking the exam to allow themselves adequate time to fully prepare. If a test taker's score is 10 points or more below a passing score of 80, the recommended review period is two weeks.