Porto

HUD Approved Housing Counselor's (HECM) Exam

Porto

Schedule Exam

 

  1. Please review the complete instructions below prior to beginning the process.
    • Need a web camera? ProctorU recommends just about any camera that can be purchased at your local electronics retailer.
    • Need a microphone? Just like the camera, ProctorU recommends any microphone that works on your PC. Please note that most web-cameras have a microphone built-in which will work just fine. If necessary, an inexpensive microphone can also be purchased at your local electronics retailer.
    • If you do not have access to a web camera (or microphone), please email supportnetcert@netcertification.com and we will suggest options.

     

    If you already created an account with ProctorU, please make sure that you purchased your HECM Counselor exam at HUD HECM Certification Exam Portal before continuing to schedule with ProctorU. You need to purchase your exam every time you retake the HECM Counselor exam.

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  3. To begin scheduling the exam, you will first need to log into NetCertification at HUD HECM Certification Exam Portal.

    Enter User name or Email and click on Login in the left hand bottom corner of the form.

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  4. Once you are logged in, Selecting the My Exams tab of your Dashboard (on the top left side of the page) will display a list of Practice or Certification exams available to you. If no exams are displayed, you will need to purchase the appropriate exam from the Catalog.

    Click on the Schedule button next to the Certification exam available to you.

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  5. You will now be redirected to ProctorU site. Your name, email address and the exam name your purchased will be transferred over to ProctorU. Your password is not transferred over. If you do not already have an account at ProctorU site, a temporary account is setup automatically with no password.

    Click on the Schedule button next to the Certification exam available to you.

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  6. On the Schedule Session screen, select a date and time on the left side of the screen and click on Find Available Times button.

    Right side of the screen will display all near by available times for the date and time chosen. Click on Select button displayed next to the date and time you wish to take the exam.

     

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  7. After successfully scheduling, your ProctorU session will now display the time left for the next exam. You have the ability reschedule the exam by clicking on ReSchedule button.

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  8. After scheduling, you will receive an email reminding you to set/reset the password. Following the links in the email, you can set/reset password. If you do not already have an account with ProctorU, please remember to set the password following links in the email, prior to the exam date.

     

    Sample email reminder from ProctorU
    Hello John Doe,
    You have an upcoming test: HUD HECM Certification Exam - English
    Your test is scheduled for: 2019-08-01 10:10AM (EDT-0400)
    You can log in at https://go.proctoru.com with your username and password. Your username is john.doe@user.com. If you don't remember your password, you can reset it here: http://go.proctoru.com/password_resets/new
    Watch our Pre Exam Checklist video so you are fully prepared for your exam session. Please call ProctorU at 855-772-8678 or email support@proctoru.com if you have any questions.
    Thank you & good luck on your exam!
    *PAVR - HECM* & ProctorU

 

Take Exam

 

  1. Prior to your exam, make sure to set/reset your password and are able to login at https://go.proctoru.com
  2. To test your equipment out, select Click here to test your equipment on the Technical Specification page.
  3. At the appointed time, log into your account at ProctorU using the email and password you created at this site.

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  4. Clicking on Start Session button will start a small software downloaded on to your computer. Allow the program to access your computer camera, microphone, if requested.
  5. A pop up window will open where you can communicate with the proctor. Wait until proctor joins the communication. Proctor will give further instructions to authenticate you.
  6. After authenticating your credentials, proctor will now take you back to the HUD HECM Certification Exam Portal. Log in with the student email and password you created at HUD HECM Certification Exam Portal.

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  7. Proctor will use proctor's credentials to login and unlock the exam.

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  8. You will now see link to start. Click on the Start button and the exam begins.

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  9. Once you begin the test, You can page through the exam as you wish. You will be allowed to bookmark questions and review questions prior to final submission. Select Next to advance to the next question.

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  10. If you are ready to submit your completed exam, select the red Submit Exam button. This will take you to a confirmation screen to confirm your desire to submit the exam.

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  11. Upon selecting Submit Exam your results will be processed and the subsequent screen will show your test results.

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  12. Once you submit the exam, your results will be displayed immediately. This is the only notification of results you will receive. You can print the results screen for your records.

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  13. After the exam is completed, make sure to notify the proctor before closing any screens.
  14. When proctor permits, close all screens. This will conclude your exam successfully.


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