HUD HECM Counselor Exam

HUD Approved Housing Counselor's HECM Exam Registration Site

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Cancellation/Refund/Reschedule/No-Show Policies

Following policies are effective from July 19, 2013.

Purchasers are only eligible for a refund within thirty calendar (30) days of the date of purchase.  Any requests outside the first thirty days are not eligible for refunds. 

Rescheduling of an exam is limited to two (2) times and must be done outside of 48 hours from the exam date originally scheduled.  Further, exam dates must be scheduled within 120 days of purchase.  The expiration on the exam purchase is 150 days.

Additionally, cancelling on the day of an exam or no-shows for scheduled exams will result in the forfeiture of said exam and require a new exam to be purchased in order to take the test.

NO EXCEPTIONS are allowed and by purchasing exam through the system, all purchasers are acknowledging they have read the rules and agree to abide by them.